Our Core Values
We Foster Education
We foster education at Direct Banc Mortgage because we believe that well educated employees are better able to serve our customers. When our customers are well educated they are more likely to become our clients for life.
We Pursue Excellence
The pursuit to excellence at Direct Banc Mortgage is more than just having a good process; it is about having an impeccable process in place where we do not just fix a problem. It is prompt early responses, consistent transparent communication, quality information, and a core focus to provide a superior customer experience each and every time. At Direct Banc Mortgage excellence is how we think and act. Our drive and culture to deliver excellent service is what drives our commitment to our clients.
We Practice Honesty & Integrity
Our goal is to act in our client’s best interest at all times, and in all circumstances. We understand that applying for a home loan is a significant financial event for our clients, and we strive to educate and inform our clients with clear, honest, and truthful counsel. The only way we can help our clients is to freely and accurately communicate with honestly and integrity.
We Create Family & Fun
We here at Direct Banc Mortgage enjoy where we work, what we do, and who we serve in our community. We are committed to supporting our staff, our employees’ families and the local community through civic leadership, corporate responsibility and community service. We embrace opportunities to make our work fun and friendly and are dedicated to simplifying the home buying process, so our clients can focus on what matters most to them.
The mission of Direct Banc Mortgage is to provide our clients with unsurpassed products and services personalized to meet their individual needs while providing the best interest rates possible, providing industry leading customer service, and technology to our clients who will remain clients-for-life. We empower our employees by providing them with education, tools, knowledge, and support in order to deliver our clients the ultimate quality of service that they deserve to receive from Direct Banc Mortgage.
The vision of Direct Banc Mortgage is to be the #1 choice for home buyers seeking a home loan. We strive to be the standard for excellence in the mortgage industry by continually exceeding our client’s needs and expectations.